F.A.Q

Should you require information or help, please contact our Client Services.
Our specialized advisors will be happy to assist you by e-mail at any time, by using the contact form and/or Chat or Social Networks.

The Najha website presents our entire collections of handbags, wallets and small goods, fashion jewelry, belts, scarves and accessories, shoes, and ready-to-wear.
Discover the complete Najha product offer by clicking on the SHOP tab on www.najha.com.

Should you require further information please do not hesitate to contact our Client Services.

1. In our warehouse store
   Najha products are exclusively available at our warehouse in Portugal.
   Opening hours, address and product categories can be found on the CUSTOMER CARE tab.Should you require more information, please contact our Client Services.
2. Distance sales
   Our Najha products are also available worldwide on najha.com or by phone or email via our Client Services.

Najha fashion collections are exclusively produced in our workshops located in Portugal.
The choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items, perpetuate and renew our tradition of excellence and refinement of cork leather.

Najha offers unique designs. You are invited to choose and to personalize your favorite piece with initials and colors and creating one of the many different combinations possible.
Najha also proposes a unique hot stamping and embroidery service for small cork leather goods, luggage tags and soft-sided luggage bags.
This service can be requested on www.najha.com or by phone, email, via our Client Service when placing an order.
Should you require more information, do not hesitate to contact our Client Services.

Our craftsmen will on request customize any Najha products.
If interested, do not hesitate to contact our Client Service, which will provide you with more information on the feasibility of your special order.

You will find all of the maintenance recommendations in each product sheet inside your precious Najha item or through the customer care link.

Should you need to have your Najha product repaired, please come to our Najha atelier. our Client Services will be glad to assist and advise you.

Should you live far from our atelier or oversee, do not hesitate to contact our Client Services. We will be glad to provide you with all necessary information for sending your item to Najha for repair.

• Once you have chosen your products, add them to your cart by clicking on « Add to Shopping Bag ».
• To finalize your order and proceed to the payment, click on «Purchase».
• The order process has 4 stages:

1. Register by creating your own account or login, with your email address and password.
2. Fill in the delivery information: receiver’s name and address and select your delivery method.
3. Fill in the payment information.
4. Review your order and submit it.

Najha will send you several emails during the order process to keep you informed about the different stages of your order. Should you require more information or help, please contact our Client Services.

Payments can be made by debit card, credit card or multibanco, bank transfer depending on the country you are purchasing from.
In order to pay by bank transfer, please contact our Client Services.

Accepted cards are Visa, Mastercard, Discover, Maestro, American Express.
All transactions are secured. The Najha website is provided with an SSL encryption system to protect personal and payment data. Najha does not keep any credit card information.
Should you require more information or help, please contact our Client Services

Should you require more information or help, please contact our Client Services.

Najha only offers delivery in the country where the order has been placed online or by phone.

For assistance with our return or exchange process, please contact Client Services.

Najha offers you the possibility to make a gift to the person of your choice and have it delivered directly.
When processing the order, you will be able to add a personalized message.
In order to ensure a high quality service, our Client Service advisors may contact you about your order.
For details, please consult the general terms and conditions, or contact our Client Services.